Refund policy

Returns on Coffee Due to the perishable nature of roasted coffee, we do not accept returns or exchanges on coffee beans, grounds, or pods. All coffee sales are final. We roast our coffee to order to ensure freshness, which means we cannot resell a bag once it has been shipped to you.

Damages and Issues Please inspect your order immediately upon reception. If your coffee arrives damaged, the bag is ripped, or you receive the wrong item, please contact us within 48 hours of delivery at info@cascadiabeansupply.com .

To expedite a replacement, please include:

1. Your order number.

2. A photo of the damaged product or shipping box.

We will work with you to send a fresh replacement immediately at no cost to you if the error is ours or the carrier's.

Returns on Merchandise (Non-Coffee Items) If you purchase non-perishable merchandise (mugs, apparel, equipment), we have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be responsible for paying the shipping costs for returning your item.

Taste Preference Coffee is a personal experience. We do not offer refunds based on personal taste preferences. If you are unsure which roast to try, we recommend starting with our 12oz bags or contacting us for a recommendation based on what you usually drink.